Shipping policy

Shipping Policy

Your order has officially left the “I want it” stage and entered the “when is it getting here?” stage. We understand.

Here’s what to expect.

Order Processing

Orders are typically prepared and shipped within 1–3 business days after payment is confirmed.

Because Dusk to Diamond is a small boutique and many of our pieces are individually curated, photographed, inspected, and packaged by us, we would rather take an extra moment to send your order correctly than rush something out the door.

Business days do not include weekends or holidays.

If an unexpected delay affects your order, we’ll contact you.

Shipping Costs

Available shipping options and any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the size and weight of the package, destination, and shipping service selected.

There should be no mystery charge appearing after you order. What you see at checkout is what you agree to pay for shipping.

Tracking Your Order

When tracking is available, you’ll receive tracking information once your order has been shipped.

Please allow some time for the carrier’s system to update after your shipping confirmation is sent. Sometimes the package is moving before the tracking page realizes it.

Delivery Times

Delivery estimates provided during checkout or by the shipping carrier are estimates, not guarantees, unless a specific guaranteed shipping service says otherwise.

Once a package has been transferred to the shipping carrier, weather, holidays, transportation disruptions, and other carrier delays may affect the delivery date.

We cannot control the delivery truck — despite how convenient that would be — but if something genuinely goes wrong, contact us and we’ll help determine the next step.

Double-Check Your Shipping Address

Please review your shipping address carefully before completing your order.

If you realize you entered the wrong address, contact us as quickly as possible.

If the order has not shipped yet, we will do our best to correct it.

Once an order has been shipped, we may not be able to redirect it.

Additional shipping costs caused by an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Lost Packages

If your tracking information shows no meaningful movement for an unusual period of time, or your package appears to be lost in transit, contact us.

We’ll help investigate the shipment with the carrier and determine the appropriate next step.

Please do not assume one strange tracking update means your package has disappeared into the abyss. Carrier tracking can occasionally be delayed or incorrect.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot find it, first check around the delivery location, household members, neighbors, mailroom, front desk, or other safe locations where the carrier may have left it.

If it still cannot be located, contact us so we can help determine what happened.

A carrier marking an order “delivered” does not mean we stop caring about the order.

Items Damaged During Shipping

If your order arrives damaged during shipping, please contact us as soon as possible and include:

● Your order number

● A description of what happened

● Photos of the item

● Photos of the shipping package when possible

Please keep the original packaging until the issue has been resolved, because the shipping carrier may require photographs or packaging information for a claim.

We’ll review the situation and work with you on the appropriate resolution.

Combined & Curated Orders

Orders containing multiple pieces or a complete curated look may be packaged together when practical and safe to do so.

Some larger, heavier, or unusually shaped orders may require more than one package.

If your order ships in multiple packages, you may receive more than one tracking number.

Questions About Shipping?

Something look weird? Tracking doing something ridiculous? Package apparently touring the country before reaching you?

Contact us.

fromdusktodiamond@gmail.com

We’ll look into it rather than leaving you to argue with a tracking screen by yourself.