Refund policy

Returns & Refunds

We want you to love what you ordered — but sometimes an outfit looks better in our imagination than it does once it reaches the mirror. It happens.

Dusk to Diamond offers a 14-day return window, beginning on the day your order is delivered.

Return Eligibility

To qualify for a return, an item must be returned in the same condition in which you received it.

Because many Dusk to Diamond pieces are curated, pre-owned, vintage, new-without-tags, or otherwise one-of-a-kind, “same condition” means:

● The item may be tried on, but not worn beyond that.

● No new stains, odors, pet hair, smoke exposure, damage, alterations, laundering, or other signs of use may be added after delivery.

● Any Dusk to Diamond tags or original retail tags included with the item must remain attached when applicable.

● Any accessories or pieces included with the purchase must also be returned.

● Proof of purchase or your order information may be required.

We photograph and describe our merchandise carefully so both of us know the condition in which it left us.

To request a return, email fromdusktodiamond@gmail.com before sending anything back.

If your return is approved, we will provide return instructions and the address where your package should be sent.

Please do not send merchandise back without first requesting a return. Unauthorized returns may not be accepted.

Return Shipping

If you’re returning an item because it doesn’t fit, you changed your mind, or it simply wasn’t your moment, return shipping is the customer’s responsibility.

If we made the mistake — such as sending the wrong item, failing to disclose significant damage, or the item arriving damaged because of an issue on our end — Dusk to Diamond will cover the reasonable cost of returning it.

We do not charge restocking fees.

Original shipping charges are non-refundable unless the return resulted from an error by Dusk to Diamond or otherwise required by law.

Damaged, Incorrect, or Not-As-Described Orders

Please inspect your order when it arrives.

If something is damaged, materially different from the description, or simply the wrong item, contact us as soon as possible at fromdusktodiamond@gmail.com.

Photos are extremely helpful and allow us to resolve problems faster.

We take condition descriptions seriously. If we missed something significant, we want the opportunity to make it right.

Diamond in the Rough

Our Diamond in the Rough collection exists because a piece doesn’t have to be perfect to be worth owning.

These items may have wear, cosmetic marks, missing pieces, minor repairs needed, or other characteristics that are clearly explained and photographed in the individual listing.

A condition issue that was clearly disclosed before purchase is not considered an undisclosed defect.

Diamond in the Rough items otherwise follow our standard return policy unless the individual listing is specifically marked Final Sale.

Curated Outfits & Bundles

Some Dusk to Diamond looks are sold as curated bundles at a combined price.

Unless otherwise approved by us, a bundle purchased as one product must be returned as a complete bundle to receive a refund.

If there is a problem with only one piece of a bundle, contact us before returning anything. We will work with you on the most reasonable solution.

Final Sale Items

We do not automatically make every discounted item final sale.

An item is considered Final Sale only when “Final Sale” is clearly stated on the product listing before purchase.

Gift cards are also non-refundable except where required by law.

Intimate Apparel

For hygiene reasons, intimate apparel must be returned in the exact condition received, with any original tags, protective liners, seals, or packaging intact when applicable.

Items showing signs of wear cannot be accepted for return.

Exchanges

Because much of our inventory is one-of-a-kind, we may not have another identical item available to exchange.

The simplest option is usually to return the original item and place a new order for the piece you want.

If you need help finding an alternative size, style, or entire look, email us. Finding another great option is much more fun than leaving you disappointed.

Refunds

Once your return arrives, we will inspect it and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days of inspection.

Your bank, credit card company, or payment provider may take additional time to process and post the refund to your account.

If more than 10 business days have passed after we confirmed that your refund was issued, please contact us at fromdusktodiamond@gmail.com.

Questions?

Returns shouldn’t require a law degree or a scavenger hunt.

If you’re unsure whether something qualifies, just ask:

fromdusktodiamond@gmail.com

We’d rather answer the question before you ship something than make the process harder afterward.